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Terms & conditions

STORAGE

  1. Provided that all Fees are paid up to date and subject to these Terms and Conditions, You:

    • (a) are granted a licence to store Goods in the Unit allocated to You by Us, and only in that Unit, for the duration of the Storage Period;
    • (b) are considered to have full knowledge of the Goods stored in the Unit; and
    • (c) warrant that You are the owner of the Goods in the Unit or have the legal right to deal with them as agent for the owner in accordance with all provisions of this Agreement.

  2. We:

    • (a) do not and will not be deemed to have knowledge of the Goods stored in the Unit;
    • (b) do not grant any lease or tenancy of the Unit or any part of the Facility. Nothing in this Agreement establishes a landlord-tenant relationship;
    • (c) retain control, possession, and management of the Facility and the Unit, and You have no right to exclude Us from the Facility or the Unit.

  3. This Agreement will come into effect between Us and You when We notify You of acceptance of Your order by signing the Cover Sheet. The Storage Period will commence on the date agreed during the order process and as set out on the Cover Sheet.

  4. Upon purchasing the storage unit online, You will receive an email containing the combination lock code for your Unit. This code is for Your exclusive use during the Storage Period, and it is Your responsibility to ensure the security of this code.

DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS

  1. We take prompt payment seriously. If any payment or other fees related to this Agreement are not paid when due (the Debt), You authorise Us, without further notice, to:

    • (a) Deny You and Your agents access to the Goods, the Unit, and the Facility, and to overlock the Unit until the Debt is paid in full;
    • (b) Enter the Unit, inspect and/or remove the Goods to another unit or location, and charge You for all reasonable costs associated with doing so on any number of occasions;
    • (c) Apply any amounts owed against the Debt and, if insufficient, retain and/or sell or dispose of some or all of the Goods in accordance with the procedures outlined in clauses 8 to 10.

  2. You acknowledge that:

    • (a) We are entitled to continue charging Storage Fees from the date the Debt becomes due until payment is made in full or the Goods are sold or disposed of;
    • (b) If We sell the Goods, We will do so as if We were the owner and pass all rights of ownership to the buyer;
    • (c) If You fail to pay the Fees by the Due Date, You will also be required to pay the full value of any discounts or special offers (including periods of free storage) that You received.

  3. If, upon the expiry or termination of this Agreement, You fail to remove all Goods from the Unit, We are authorised to treat the Goods as abandoned and may sell or dispose of them by any means as detailed in clauses 8 to 10. You will remain liable for any outstanding Storage Fees from the point of abandonment until the Goods are sold or disposed of, along with any costs of disposal, which will be added to or treated as part of the Debt.

  4. Before We sell or dispose of the Goods, We will send You written notice directing You to pay any outstanding amounts (if You are in default) or to collect the Goods (if they are treated as abandoned). This notice will be sent via registered or recorded delivery to the postal address You last notified Us, and by email or direct message via social media. If no UK address is provided, We will use any other contact details We hold for You, including any email or social media contact.

  5. If You fail to pay the Debt and/or collect the Goods (as appropriate), We will access the Unit and begin the process of selling or disposing of the Goods. You authorise Us to sell or dispose of the Goods without further notice, regardless of their content, nature, or value. We will sell the Goods at the best price reasonably available in the open market, considering the costs of sale. We may also charge You for default action costs, including any costs incurred for accessing the Unit and removing or selling the Goods, and these will be added to or treated as part of the Debt.

  6. Sale proceeds will be applied first to cover the cost of removal and sale of the Goods, and second to settle the Debt. If the proceeds do not cover all these costs and the Debt, You must pay Us the balance within 7 days of receiving a written demand. We may take further action to recover any outstanding balance and the legal and administrative costs incurred in doing so. If the proceeds exceed the Debt, We will attempt to return the excess to You. If this is not reasonably possible, We will hold the balance for You, but no interest will be payable on the excess.

  7. If, at Our sole discretion, the Goods are deemed unsaleable, fail to sell when offered for sale, or are not of sufficient value to justify the expense of attempting to sell, You authorise Us to treat the Goods as abandoned and dispose of them at Your cost. We may also dispose of Goods at Our discretion in the event of:

    • (a) Damage to the Goods due to fire, flood, or another event, which in Our reasonable opinion has rendered them severely damaged, of no commercial value, or dangerous to persons or property;
    • (b) The Goods containing personal data belonging to You or others, which may need to be securely destroyed.

    We are not required to seek Your prior approval for such actions but will send written notice to You within 7 days of assessing the damaged Goods.

  8. Any items left unattended in common areas or outside Your Unit will be treated as abandoned. These items may be moved, sold, or disposed of immediately at Our discretion, with no liability to Us.

COST

  1. You are responsible for paying:

    • (a) the Storage Fee, as set out in the Cover Sheet or as most recently notified to You by Us, including any additional charges for optional services, such as StoreProtect, if You have chosen this;

    We will take the first payment when Your order is accepted and will take subsequent payments automatically on a rolling monthly basis, in advance, on the invoice date for each Storage Period or another date agreed with You (the Due Date). It is Your responsibility to ensure that payment is made in full and on time throughout the Storage Period. We do not usually issue separate bills for Fees but will send an electronic invoice after each payment is made.

    Any Storage Fees paid will not be credited to Your account unless You clearly identify the payment as directed by Us. If You fail to correctly identify a payment, We reserve the right to take action to enforce the Agreement (including selling Goods, as outlined below) due to Your failure to pay Storage Fees. We shall have no liability for such actions and You agree to indemnify Us for any costs incurred, including those outlined in (c), below.

    We will not consider a payment made until We have received it in cleared funds.

    • (b) A Late Payment Fee each time a payment is late or cancelled.
    • (c) Any costs incurred by Us in collecting late or unpaid Storage Fees or in enforcing this Agreement in any way. This includes, but is not limited to, postal, telephone, inventory, debt collection, personnel, and/or legal fees.
    • (d) Any government taxes or charges (including VAT or insurance premium tax) levied on any supplies made under this Agreement.
    • (e) Any Cleaning Fees or charges for repairs, which may be invoiced at Our discretion, as outlined in the relevant clauses of this Agreement.

  2. If You have multiple agreements with Us, all agreements will be treated as one account. We may, at Our discretion, apply any payment made by You or on Your behalf to the oldest amount due within the account.

  3. If You make a part payment of any Storage Fees and We retain Your part payment, this will not affect Our ability to take action against You for any outstanding Storage Fees. The time period for taking such action will still start from the original Due Date, and the Due Date will not be extended due to part payment.

ACCESS

  1. You have the right to access your Unit during Access Hours as posted by Us and subject to the terms of this Agreement. We will try to provide advance notice of any changes to Access Hours via notice at the Facility, SMS, or email, but We reserve the right to modify Access Hours temporarily without prior notice.

  2. If We have agreed to grant You extended access outside normal hours, this extended access will be available during the hours indicated on the Cover Sheet, subject to You paying any relevant additional charges.

  3. Only You or Your Agents are permitted to access the Unit. You are responsible for and liable to Us and other users of the Facility for the actions of Yourself and Your Agents. We may (but are not obligated to) require proof of identity from You or any other person at any time. At Our sole discretion, We may refuse access to any person who cannot provide satisfactory proof.

  4. We may refuse You access to the Unit and/or the Facility if You owe any moneys to Us, whether or not a formal demand has been made, or if We consider that the safety or security of any person, Unit, or Goods at the Facility has been or may be threatened.

  5. You must not leave the combination lock code with or permit access to the Unit by any person other than Your own Agents who are responsible to You and under Your control. If You do so, it is entirely at Your own risk.

  6. You authorise Us and Our agents or contractors to enter the Unit in the following circumstances and to break any lock if reasonably necessary to gain entry:

    • (a) on not less than 7 days’ notice to inspect or carry out repairs or alterations to the Unit or any part of the Facility;
    • (b) without prior notice (but with notice as soon as practicable after the event) in the event of an emergency (including for repair or alteration) or to prevent injury or damage to persons or property;
    • (c) if We believe the Unit is being used to store prohibited Goods or for a prohibited purpose;
    • (d) if We are required to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs, other competent authorities, or a Court Order;
    • (e) to relocate the Goods or exercise Our lien or power of sale or disposal in accordance with this Agreement.

  7. You must not store, or allow any other person to store, any of the following in the Unit:

    • (a) Food or perishable goods unless securely packed to prevent vermin;
    • (b) Any living creatures;
    • (c) Combustible or flammable substances (e.g., gas, paint, petrol, oil, cleaning solvents, compressed gases);
    • (d) Firearms, explosives, weapons, or ammunition;
    • (e) Chemicals, radioactive materials, biological agents, toxic waste, asbestos, or other hazardous substances;
    • (f) Items that emit fumes or odours;
    • (g) Illegal items or substances, or goods that are illegally obtained (e.g., counterfeit/smuggled tobacco, alcohol, unlicensed or unsafe goods);
    • (h) Goods that are environmentally harmful or pose a risk to others’ property;
    • (i) Currency, deeds, and securities;
    • (j) Items unique in nature or whose value cannot be assessed financially.

  8. You must not use portable heaters in the Unit at any time.

  9. You must not store any of the following in the Unit:

    • (a) Lithium-ion batteries exceeding a watt-hour (Wh) rating of 160 Wh unless they are built-in and cannot be removed from the Goods;
    • (b) Portable battery chargers, power banks, or similar portable power sources;
    • (c) More than five (5) E-Scooters, E-Bikes, E-Skateboards, or similar battery-powered vehicles, unless the battery has been removed and is not stored in the Unit;
    • (d) More than ten (10) laptops, tablet computers, children’s toys, or other similar items containing built-in batteries.

  10. When storing Goods containing built-in batteries, You must ensure that:

  • (a) The Goods are free from visible physical defects or faults;
  • (b) The Goods are not stacked, and are stored with adequate air circulation. We recommend that all batteries be stored with the lowest practical charge.
  1. You will be liable under Clause 32 for any breach of this Clause 9.

CONDITIONS

  1. You are solely responsible for securing the Unit and ensuring it is locked to prevent unauthorised entry when You are not in the Unit. We will not be responsible for securing any unlocked Unit. You are not permitted to apply a padlock or any other locking device to the Unit, as We provide a combination lock for security purposes. Any unauthorised lock or device will be removed at Your expense. If applicable, You must secure the external gates or doors of the Facility.

  2. The Unit is for storage purposes only. You must not (or allow any other person to):

    • (a) Use the Unit as offices, living accommodation, or as a home, business, or mailing address;
    • (b) Cause any nuisance or disruption at the Facility or in the Unit, including the escape of any substances, odors, or generation of noise or vibration that can be heard or felt outside the Unit;
    • (c) Do anything that would invalidate or increase premiums under any insurance policies for Us or any other person;
    • (d) Paint, alter, or attach anything to the internal or external surfaces of the Unit;
    • (e) Connect or provide any utilities or services to the Unit unless authorised by Us;
    • (f) Cause damage to the Unit or any part of the Facility, including by delivery or removal contractors;
    • (g) Create any obstruction or leave items or refuse in any common areas within the Facility.

  3. You must maintain the Unit in a clean and good repair condition during the Storage Period. If the Unit or Facility is found to be unclean or damaged, We are entitled to retain the Deposit, charge a Cleaning Fee, and/or claim full reimbursement from You for any reasonable repair, restoration, or disposal costs.

  4. You and Your Agents must exercise reasonable care on-site, respect the Facility and other users, immediately report any damage or defects, and comply with the reasonable instructions from Our employees, agents, contractors, or any other regulations We issue for safety and security at the Facility.

  5. This Agreement does not grant You exclusive possession of the Unit. We reserve the right to relocate You to another Unit of no smaller size than the original Unit:

    • (a) By giving You 14 days’ notice, during which time You may elect to terminate the Agreement under Clause 40; or
    • (b) On shorter notice if an incident requires the Unit or its section to be closed or sealed off. We will cover Your reasonable removal costs if approved in writing by Us before the removal. If You fail to remove the Goods by the specified date, You authorise Us to enter the Unit and move the Goods on Your behalf and at Your risk (except for damage caused willfully or negligently, subject to Clause 30). After removal, the Agreement will be amended to reflect the new Unit number, but will otherwise continue on the same terms at the original Storage Fees.

  6. You must ensure that the Unit is suitable for the Goods you intend to store. We advise You to inspect the Unit before storing Goods and periodically throughout the Storage Period. We make no warranty or representation regarding the suitability of the Unit for any specific goods, and We accept no liability in this regard. Unit sizes are approximate, and You must confirm the size is suitable before signing this Agreement.

  7. We may refuse to store any Goods or require You to remove Goods if, in Our opinion, their storage creates a risk to the safety of any person or property.

  8. You must notify Us in writing of any changes to the contact details provided in this Agreement for You or the ACP within 48 hours of any change. You agree that We may discuss any default or issues regarding payment or storage with the ACP listed in this Agreement.

RISK AND RESPONSIBILITY

  1. We will not be liable for any loss or damages suffered by You as a result of being unable to access the Facility or the Unit, regardless of the cause.

  2. We exclude all liability in respect of:

    • (a) Loss or damage to Your business, including consequential loss, lost profits, or business interruption;
    • (b) Loss of or damage to Goods, or any claim for the return of Storage Fees, except where such loss or damage results from Our negligence or breach of contract. In such cases, Our liability will be limited to a total of £100. We do not exclude or limit liability for physical injury or death to any person resulting directly from Our negligence or willful default, or the negligence or willful default of Our agents and/or employees.

  3. We do not provide insurance for the Goods. It is a condition of this Agreement that You maintain adequate insurance for the Goods at all times, for their Replacement Value (as listed on the Cover Sheet), while they are in storage. You warrant that such cover is in place, will not lapse, and that the aggregate value of the Goods in the Unit will not exceed the insured value. We do not provide advice on the adequacy of your insurance, and any inspection of your insurance documents does not imply approval or confirmation of sufficiency.

  4. StoreProtect – Enhanced Liability Option
    As an alternative to Clause 3, You may opt for StoreProtect. StoreProtect is an agreement between You and Us, where We accept enhanced liability in return for payment of the StoreProtect charges, as set out in the StoreProtect Addendum and this Agreement.

  5. You will be responsible for compensating Us for the full amount of any claims, liabilities, demands, damages, costs, and expenses (including reasonable legal and professional fees) incurred by Us or third parties (Liabilities) as a result of:

    • (a) Your use of the Unit, including but not limited to the ownership or storage of Goods in the Unit, the Goods themselves, and/or accessing the Facility;
    • (b) A breach of this Agreement by You or any of Your Agents;
    • (c) Enforcement of the terms of this Agreement.

  6. You agree to comply with this Agreement and all applicable laws and regulations relevant to the use of the Unit, including those relating to the Goods you store and how they are stored. You will be responsible for all Liabilities resulting from any breach of these laws.

  7. If We have reason to believe that You are not complying with relevant laws, We may take any necessary action, including but not limited to:

    • (a) Taking action outlined in Clauses 17 and 41;
    • (b) Contacting, cooperating with, or submitting Goods to relevant authorities;
    • (c) Immediately disposing of or removing Goods at Your expense.

    You agree that We may take such action at any time, even if We could have acted earlier.

  8. We shall not be considered to be in breach of this Agreement or liable for any delay in performing, or failure to perform, any of Our obligations under this Agreement if such delay or failure is caused by events or circumstances beyond Our reasonable control. These circumstances include (but are not limited to):

    • (a) Acts of God, riots, strikes, or lock-outs;
    • (b) Shortages of labor, materials, or transport;
    • (c) Electrical power failures;
    • (d) Threat of or actual terrorism, or environmental, health, or emergency hazards;
    • (e) Recommended restrictions, epidemics, pandemics, or confiscation of Goods by authorities.

    In these cases, We will not be responsible for failing to allow access to the Goods, Unit, or Facility for as long as these circumstances continue. We will, however, make efforts to minimise any effects arising from such circumstances.

PERSONAL INFORMATION

  1. We collect information about You and any ACP (Authorised Contact Person) during registration and throughout the duration of this Agreement, including personal data (Data). We process Data in accordance with the UK retained version of the EU General Data Protection Regulation (GDPR), the Data Protection Act 2018, and all associated laws. Details on how We use Data and Your rights in relation to Data are set out in Our Privacy Notice, which can be viewed on Our website at selfstorage123.co.uk. You confirm that any ACP has consented to You supplying their Data to Us under these terms.

  2. If You give consent, We may use Your Data for feedback purposes, including to provide information on products or services offered by Us in response to Your requests or if We believe they may be of interest to You. Your preferences regarding the use of Your Data are indicated on the Cover Sheet and can be changed at any time by contacting Us.

CANCELLING OR ENDING THE AGREEMENT

  1. Cooling-off Period:
    If You entered into this Agreement without physically coming into the Facility, You have 14 days after We confirm acceptance of Your order to change Your mind (the cooling-off period). If You cancel during this period, a refund will be provided based on the length of storage taken prior to cancellation, provided all Goods have been removed from the Unit. We may use any payment made by You to settle some or all of this sum. To cancel, You must contact Us via email, post, or telephone and provide Your name, address, date of order, and Unit number.

  2. Ending the Agreement:
    Unless otherwise agreed in writing by both parties, either We or You may end this Agreement at any time by giving written notice in accordance with Clause 39. The Agreement will end on the date specified in the notice (the Termination Date), which must be at least the number of days indicated on the Cover Sheet.
    In the event of illegal or environmentally harmful activities or a breach of this Agreement (which, if it can be put right, You fail to rectify within 14 days of Our request), We may terminate the Agreement immediately by notice.
    If You fail to give the required notice period, We are entitled to retain part of the Deposit or charge additional Storage Fees.
    You must remove all Goods from the Unit by the close of business on the Termination Date, leaving the Unit clean and in good repair to Our satisfaction. If Goods or rubbish remain after the Termination Date, Clauses 7 and 23 will apply. You must also pay any outstanding Storage Fees and any other fees or expenses owed to Us up to the Termination Date.

  3. Empty Units:
    If We enter the Unit and find there are no Goods stored in it, We may terminate the Agreement without advance notice, but will send notice to You within 7 days.

  4. Inspection and Notification of Loss or Damage:
    Upon removal of Your Goods from the Unit, You agree to carefully examine the Goods and notify Us of any loss or damage as soon as reasonably possible.

  5. Post-Termination Liabilities:
    Termination or expiry of this Agreement shall not affect any rights, remedies, obligations, or liabilities that were in effect prior to termination. This includes claims for damages due to breach, liability for outstanding payments, property damage, personal injury, environmental damage, and legal responsibilities under this Agreement.

COMMUNICATIONS AND NOTICE

  1. We may send You notifications regarding day-to-day matters and minor changes to this Agreement by email and/or by SMS, provided You have agreed to receive such notifications via SMS. These notifications will be effective one hour after sending or immediately if they relate to an urgent problem or emergency. Additionally, We may send You direct messages on Your social media accounts.

  2. Notices regarding more significant changes to the services and these terms, or to enforce rights under this Agreement (such as ending the Agreement, changing prices, significant disruptions, or enforcing Our right to sell or dispose of Goods) must be in writing and delivered either by hand, pre-paid post, or email. Notices will be considered received at the time of delivery by hand, one day after sending by email, or 48 hours after posting. Notices from Us to You will be sent to the addresses on the Cover Sheet, or the most recent postal or email address notified by You to Us, or via direct message to Your social media accounts. If We are unable to contact You at the most recent address, the notice will be deemed to have been given to You if served on the ACP (Authorised Contact Person) identified on the Cover Sheet at the last notified postal or email address.

  3. Any notice from You must be sent to Us by hand, post to the address on the Cover Sheet, or by email to info@selfstorage123.co.uk. If there is more than one contact named in this Agreement, notice to or by any single contact will be deemed sufficient for the purposes of any notice requirement under this Agreement.

OTHER TERMS

  1. Additional Services:
    If You wish to take up any additional services We offer, such as delivery and collection, We would be pleased to provide further details. These services may be subject to additional charges, and You will need to sign up to Our terms and conditions specific to those services.
  2. Variation of Terms and Storage Fees:
    We may vary the Storage Fee or other terms of this Agreement, including the addition of new terms, provided such changes are notified to You in writing. Any modified terms will take effect on the first Due Date occurring no less than 28 days after the date of Our notice. You may terminate this Agreement without charge before the change takes effect by giving notice in accordance with Clause 39. Otherwise, Your continued use of the Unit will be considered as Your acceptance of and agreement to the amended terms.
  3. Entire Agreement and No Reliance on External Statements:
    You acknowledge and agree that:
    (a) The terms of this document (including the StoreProtect addendum, if applicable) constitute the entire agreement between Us and You. In entering into this Agreement, You do not rely on any statement, promise, representation, assurance, or warranty not set out in this Agreement.
    (b) Any descriptions or ideas about the services provided are not part of this Agreement and do not have any contractual force.
    (c) The terms of this Agreement exclude any other terms that You seek to impose or incorporate, or which are implied by law, trade custom, practice, or course of dealing.
    (d) You have raised all relevant queries before entering into this Agreement, and We have answered these to Your satisfaction.
    (e) Any special terms agreed between You and Us are recorded in writing and incorporated into this Agreement.
    (f) If We decide not to exercise or enforce any right at a particular time, this does not prevent Us from exercising that right at a later date unless We inform You in writing that We have waived that right.
    (g) This Agreement is intended solely between You and Us, and no third party will have rights under this Agreement. The Contracts (Rights of Third Parties) Act 1999 does not apply.
    (h) If any provision or part-provision of this Agreement is found to be invalid, unlawful, or unenforceable to any extent, it shall be treated as deleted, but the validity of the rest of the Agreement will not be affected.
    (i) You may not assign or transfer any of Your rights under this Agreement or part with possession of the Unit or Goods while they are in the Facility.
    (j) We may transfer Our rights under this Agreement to another organisation and will inform You if this occurs.
    (k) Where there are joint customers, each individual customer is responsible for the obligations under this Agreement separately. We may enforce Our rights against any one of the joint customers.
  4. Governing Law and Dispute Resolution:
    This Agreement shall be governed by English law. Any dispute or claim arising from this Agreement will be decided by the Courts of England and Wales. Before initiating legal proceedings, the parties agree to attempt to settle any dispute through mediation. The mediator will be independent, and the parties will mutually agree on their appointment. Legal proceedings shall not be initiated unless mediation has been attempted and has not commenced within a reasonable time after the offer to mediate was made, except in the case of emergency interlocutory relief.
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